Leupold Range Finder Customer Service

[whudson12]

I have owned a Leupold rangefinder for the last 5 years. It was a GX2. Recently I noticed that the red LED display was blacking out. I contacted Leupold and talked to a CS Rep. He said to return it and they will take a look. Now understand this one is 5-6 years old. I sent it back to Beaverton, OR on March 1. Realizing it takes 5 days out and back I thought I would get something back around April 1. To my surprise I received a package from Leupold yesterday. I thought they just returned my old one with a letter telling me it is out of warranty. Wrong!! I opened the box and in it was a brand new GX-3i. No letter just a brand new range finder as a replacement. I am sold on these guys. Planning on upgrading to the 4i very soon. Great job Leupold!!!!

[LundieJT]

I basically have the same story. I purchased a GX-1 in 2011. The display started to fade last fall, and I had resigned myself to the fact I would have to buy a new one for this year, which was fine as it had worked flawlessly for 5 seasons. However, I contacted Leupold customer service just to see if there was anything they could do. I sent it in to them, and a week later they called me and said it needed to be replaced. They would send me the GX-1i2 as a replacement for free, or I could upgrade to a higher model and pay the difference. I ended up paying $100 to upgrade to the GX-3i2 (a $400 rangefinder). Just received it last week, and I'm amazed by how small the device is. Also, I really like the red optics compared to the gray in the GX-1.

 

Leopold went above and beyond to take care of their customer. I just recently had a terrible customer service situation with Microsoft, and am amazed at how easy Leupold was to work with. I will recommend Leupold to everyone that asks, and I will never buy another rangefinder that is not a Leopold. They have secured a customer for life!

[tjetski]

Exact same story here ha. The 3i2 is as good as it gets. Best one on the market and easily best customer service out there!

 

I basically have the same story. I purchased a GX-1 in 2011. The display started to fade last fall, and I had resigned myself to the fact I would have to buy a new one for this year, which was fine as it had worked flawlessly for 5 seasons. However, I contacted Leupold customer service just to see if there was anything they could do. I sent it in to them, and a week later they called me and said it needed to be replaced. They would send me the GX-1i2 as a replacement for free, or I could upgrade to a higher model and pay the difference. I ended up paying $100 to upgrade to the GX-3i2 (a $400 rangefinder). Just received it last week, and I'm amazed by how small the device is. Also, I really like the red optics compared to the gray in the GX-1.

 

Leopold went above and beyond to take care of their customer. I just recently had a terrible customer service situation with Microsoft, and am amazed at how easy Leupold was to work with. I will recommend Leupold to everyone that asks, and I will never buy another rangefinder that is not a Leopold. They have secured a customer for life!

 

The red optics is what makes it so awesome to me!

[matchavez]

Were you guys calling? I've tried their email service and been ignored twice in a row... the exact opposite end of customer service...

[LundieJT]

I used the contact email for customer service that is on their website. I received a response back within 3 hours. I would try another email... Or call their support line. They were helpful and quick by both email and phone for me.

[Golf31]

I have the exact same positive story to tell about their great customer service. Leupold has earned my loyalty and support. I tell everyone that looks at my range finder about how great it is to use. I wonder how many I have sold over the years.

[tjetski]

Were you guys calling? I've tried their email service and been ignored twice in a row... the exact opposite end of customer service...

 

Call and use the option for a call back or you will be waiting forever!

[Shane_2626]

Were you guys calling? I've tried their email service and been ignored twice in a row... the exact opposite end of customer service...

I was wondering the same thing as I emailed them Saturday and have not heard a response...

[freddy1682]

Were you guys calling? I've tried their email service and been ignored twice in a row... the exact opposite end of customer service...

I was wondering the same thing as I emailed them Saturday and have not heard a response...

 

Check your spam folder. I had the same experience, but turns out it was marked as spam.

[matchavez]

They did get back to me, and sure enough, it was in spam. That's terrible; their web team needs to get whitelisting pronto, and get on another IP address. I could go on and on about this...

 

Anyhow, forcing me to call was very helpful because believe it or not, I got the rep to reproduce the bug on a unit there. It's gonna take me probably 2-3 months to get this fixed, but it'll get fixed. Glad I still have my ancient Bushnell.

[freddy1682]

They did get back to me, and sure enough, it was in spam. That's terrible; their web team needs to get whitelisting pronto, and get on another IP address. I could go on and on about this...

 

Anyhow, forcing me to call was very helpful because believe it or not, I got the rep to reproduce the bug on a unit there. It's gonna take me probably 2-3 months to get this fixed, but it'll get fixed. Glad I still have my ancient Bushnell.

 

It won't take that long. They say that to cover themselves, but I got mine back in about half the time they said.

[tjumper78]

i just sent mine in last week and was expecting a repair.

the fonts/letters on my old gx2 were dim/fuzzy. i called them and they said to send it in for repair. they received it last thursday. i called them a few minutes ago to see how long it would take for the repair, and the guy said "another couple of weeks". he did not mention whether it would be a repair or a new unit, and i did not ask.

then i saw this thread. i like what im reading! =)

[matchavez]

i just sent mine in last week and was expecting a repair.

the fonts/letters on my old gx2 were dim/fuzzy. i called them and they said to send it in for repair. they received it last thursday. i called them a few minutes ago to see how long it would take for the repair, and the guy said "another couple of weeks". he did not mention whether it would be a repair or a new unit, and i did not ask.

then i saw this thread. i like what im reading! =)

 

Expectation is the root of all heartache... be careful.

[Shane_2626]

Were you guys calling? I've tried their email service and been ignored twice in a row... the exact opposite end of customer service...

I was wondering the same thing as I emailed them Saturday and have not heard a response...

 

Check your spam folder. I had the same experience, but turns out it was marked as spam.

Yeah you were right...response was in my spam folder. Thanks for the heads up on that!

[tjumper78]

Expectation is the root of all heartache... be careful.

 

of course. i'm fine with them just repairing my rangefinder. the unit is old but still does everything i need it to do. if i get a new unit, it's just a cool bonus.

[Nessism]

Like some of you guys my GX3 crapped out and Leupold sent me a brand new updated version. The new one was acting flakey at first but has settled down and has only acted up one time since. Leupold customer service is excellent, and the units work really well, while they are working, I have to admit that I'm kind of concern about the overall durability though.

 

I used to store the unit in the bin on my clicgear but I'm concern about the unit shaking around too much so now I carry it in the net which should reduce vibration input into the unit. I want this thing to last longer this time. It seems to me that the unit should last through a 1000 rounds or so. There are no moving parts so I don't know why not.

[matchavez]

There are at least 4 moving parts... ?

 

Agreed though. Should last, and I keep mine in my right pocket for exactly that reason. It stores in the valuables pouch, and stays in its holster unless I'm shooting.

[nitram]

They have the best customer service in optics. I've used Leopold since the late 70's and have NEVER had a negative Customer Service issue.

[tjumper78]

leupold sent me an email with a tracking number. apparently, they sent it out 3/30 and i'll be receiving it tomorrow.

 

shipped out malfunctioning unit on 3/22.

leupold received it on 3/24.

leupold sent out a new unit on 3/30.

ups delivery date: 4/6.

 

a 5+ year old gx2 for a brand new gx2i2 in less than 2 weeks. just amazing!

after hearing and reading about bushnell's customer service horror stories, i am glad i went with leupold.

[rwill522]

Just bought a pin caddie 2. I saw there is a place for a lanyard/ strap but there wasn't one in the box. I called Leupold, and customer service instantly took my info, and said its in the mail. No questions asked. So I must agree, excellent customer service.

[Jbhunt]

I had the exact opposite happen w this same model of rangefinder. They said it was not warranties and said they would not be able to help me! They should remove “Lifetime Warranty” from their website and all marketing since you have to read the tiny exception information on the box or website that nobody ever reads! I will never buy another Leupold product and will tell everyone I know in the holding world the same thing! DONT BUY LEUPOLD!!