How much patience do you have with club smiths?

[Stanks]

Long story short, I bought a new set or irons from Mizuno. Came with C-Taper Lites. Didn't care for them. I bought some X100s (old faithfuls) and brought all parts to the shop to have the heads placed o the X100s. I get a call back 2 days later and we are in business. Bring the irons to the range a hand full of times. The 7 iron head comes off. I get it by stopping shots at the range and bring it to the shop. They said there is always a slight chance that happens. First time for me and I've been hacking a long time. I ask them to check the whole set and they do a "pull test" of their own arm strength and everything stays attached. I get the 7 iron back a day or two later.

I play a few more times and hit the range again, this time the 4 iron head flies off. Same exact story. I get the head and bring it to the shop. I also notice that 4 of my ferrules are now very loose and spinning. This pisses me off because of the lack of detail attention.

I bring the whole set to them and ask them to completely redo. It's been about 3 weeks since this endeavor and now, I have 2 different types of ferrules on my iron heads (some short and some long) and now 4 of them are loose or spinning.

Notes: Irons flew off on GRASS RANGES. I rarely hit off mats. All repair work after heads detaching was free.

Would you bring these clubs back and tell them to re-do everything or just eat cost and go somewhere else if one more goes flying?

I think this is a safety issue and honestly, I don't need another thought in the back of my head when I am swinging a club resulting in a possible maming or killing of someone behind or somehow in front of me.

Sorry about the rant. But, this is a sour note.

[Hot Rod 71]

I would go somewhere else.

[cardoustie]

Refund and move on

I've used a guy for 27 years ... one Loose head .. I must do 30-40 clubs a year minimum

[jll62]

A single head coming off might not seem like much, but that would be enough to make me question the entire set even without having had another head fly off. Perhaps the epoxy was old or mixed poorly, maybe the tips weren't prepped well, etc. Regardless, I'd have to have them all pulled and re-done.

 

Normally I'd say give them a chance to make things right, but the part about different size ferrules is a deal-breaker (as crazy as that might sound to some). That shows an extreme lack of care and no attention to detail, which I doubt is isolated to just the ferrule work. It would be the same throughout other parts of the build process. I'd eat the cost and go somewhere else.

[Bad9]

When the second club came loose I would have asked for a refund and went somewhere else. There are many more technical skills and nuances to good club building but gluing a set up that stays together really isn't that difficult for someone halfway competent and careful. This place obviously is neither.

[mogc60]

I do all my own work and was a club pro for 20 years. I have shafted thousands of clubs. I have had one head come loose ever! My patience is basically zero. If you prep correctly, fit correctly, use quality epoxy and actually put some in the head...it is very rare to have one come loose. Most of those shops put a dab of epoxy in the dirty head with old epoxy and dust in it with a shaft tip that wasn’t prepped properly. Go elsewhere...or do your own. It’s not hard. PM me if you want a little how to or have questions. Not that finding info is hard nowadays...

And the different ferrules...ugh, that’s all that needs to be said. I always look at clubs done at shops and it baffles me how many have ferrules that are too big or small...maybe I’m retentive but I have 20 different ferrules at my house and only install ones that fit perfect to the hosel OD. Once again, it’s not hard, prepwork and fitup.

Ship them to me I would do them for free

[mokedaddy]

I had a club head come off once after I had a local shop do some work. My favorite 3wood ever and the head flies of into the lake fronting the tee box. That was when I decided to chalk it up as a loss and learn to do my own work.

[mogc60]

> @mokedaddy said:

> I had a club head come off once after I had a local shop do some work. My favorite 3wood ever and the head flies of into the lake fronting the tee box. That was when I decided to chalk it up as a loss and learn to do my own work.

Exactly why I learned too...

 

 

[Kale_m]

Learn to do it yourself. Problem solved.

 

I have done lots of clubs. Never had a head come off or some loose

[Hack Daddy]

Most club builders create this mystique that club building is this complex science full of skill and experience, that you can't do on your own.

 

Once you learn how to do your own clubs, you'll be so mad at yourself that you ever paid someone else to do it. Its literally hat easy and simple.

 

Edit: I've been building clubs in my KITCHEN. Never, ever had a loose head. Ever. Prep is key. All the other posters are spot on - clean hossel and proper epoxy mix.

[Stanks]

A lot of good and stern information coming here. I'm at the point where I'm really stewing over it more and more and not sure if I want to even give them the chance of touching my clubs anymore. They have a few club smiths at the shop and I had a set of PXGs reshafted a year or two ago (with no problems after) and actually haven't even paid for a regripping, loft / lie check or alteration after. I have a good rapport with a few of the guys that work there and they've helped me out a good bit. This , like you're all saying, is a deal breaker. I don't want to go in, demand / request money back, then come back for a a change in lie and lofts or a check.

For everyone recommending I do it myself, I do have a sander belt or a drill with the bits needed to clean the inside of the club head. I guess I could get a drill and some sand paper and do the removal and prep manually but, that would take a long long time, no?

 

[JJK947]

It's ridiculous that they would send you off with mismatched ferrules that don't stay in place, let alone heads that aren't properly glued on. Whoever did the work obviously doens't give a **** because it takes almost no skill or intelligence to do it. I would try to get a refund on the work and then bring them somewhere else or do it yourself. It's really easy work to do, definitely worth the initial investment even if you only plan on doing a few clubs a year.

[Stanks]

> @JJK947 said:

> It's ridiculous that they would send you off with mismatched ferrules that don't stay in place, let alone heads that aren't properly glued on. Whoever did the work obviously doens't give a **** because it takes almost no skill or intelligence to do it. I would try to get a refund on the work and then bring them somewhere else or do it yourself. It's really easy work to do, definitely worth the initial investment even if you only plan on doing a few clubs a year.

 

I read you loud and clear my friend. My problem, and it's a small one, is that I left with the clubs and only noticed it when I went to use them. It's been a couple weeks since I've taken back my clubs. If I go in again, they might have a case against me and I, again, don't want to burn a hook up bridge over this.

I think, in time, I will be getting all the necessary tools to reshaft. I just learned how to re-grip last year and actually do it as a side project / business for friends. That's fun for me.

[BB28403]

Recently I had a place quote me $80 just to pull a shaft and put a new one in. Not that I was abhorred by this. I just think you can find more affordable services .

 

I just put the $80 into a new club.

[Stanks]

$80 to reshaft one club is a tad ridiculous. I maybe pay 15 per club. But, I also pay way less with each additional club added. 2 clubs would be 14 each, 3 clubs maybe 13, etc. etc. Bottom out at 10 a club.

[JJK947]

> @Stanks said:

> > @JJK947 said:

> > It's ridiculous that they would send you off with mismatched ferrules that don't stay in place, let alone heads that aren't properly glued on. Whoever did the work obviously doens't give a **** because it takes almost no skill or intelligence to do it. I would try to get a refund on the work and then bring them somewhere else or do it yourself. It's really easy work to do, definitely worth the initial investment even if you only plan on doing a few clubs a year.

>

> I read you loud and clear my friend. My problem, and it's a small one, is that I left with the clubs and only noticed it when I went to use them. It's been a couple weeks since I've taken back my clubs. If I go in again, they might have a case against me and I, again, don't want to burn a hook up bridge over this.

> I think, in time, I will be getting all the necessary tools to reshaft. I just learned how to re-grip last year and actually do it as a side project / business for friends. That's fun for me.

 

Yeah, no reason to burn bridges but I'd probably only bring them jobs I know they do well already, not worth taking a chance when 2 clubs in a set come unglued. I've been installing/pulling a bunch of shafts lately for my irons and I have the golfsmith shaft extractor, a heat gun, and a drill with the hosel cleaning drill bit. Get another drill bit for cleaning the epoxy out of the shaft tips, an x-acto knife for cutting off ferrules, and some sand paper for prepping tips and you're set for building irons. I bought all my stuff 7 or 8 years ago and still using it, probably made my money back a 100 times by now.

[Stanks]

> @JJK947 said:

> > @Stanks said:

> > > @JJK947 said:

> > > It's ridiculous that they would send you off with mismatched ferrules that don't stay in place, let alone heads that aren't properly glued on. Whoever did the work obviously doens't give a **** because it takes almost no skill or intelligence to do it. I would try to get a refund on the work and then bring them somewhere else or do it yourself. It's really easy work to do, definitely worth the initial investment even if you only plan on doing a few clubs a year.

> >

> > I read you loud and clear my friend. My problem, and it's a small one, is that I left with the clubs and only noticed it when I went to use them. It's been a couple weeks since I've taken back my clubs. If I go in again, they might have a case against me and I, again, don't want to burn a hook up bridge over this.

> > I think, in time, I will be getting all the necessary tools to reshaft. I just learned how to re-grip last year and actually do it as a side project / business for friends. That's fun for me.

>

> Yeah, no reason to burn bridges but I'd probably only bring them jobs I know they do well already, not worth taking a chance when 2 clubs in a set come unglued. I've been installing/pulling a bunch of shafts lately for my irons and I have the golfsmith shaft extractor, a heat gun, and a drill with the hosel cleaning drill bit. Get another drill bit for cleaning the epoxy out of the shaft tips, an x-acto knife for cutting off ferrules, and some sand paper for prepping tips and you're set for building irons. I bought all my stuff 7 or 8 years ago and still using it, probably made my money back a 100 times by now.

 

Yeah. Too true. The issue is that I gave them a set of 4 - 9. That is 6 clubs. Two (2) of them came unglued and flew off into the range. That is 33% or for another thought 1 out of 3 (1/3). In baseball, you're considered pretty damn good if you hit 1 out of 3 for a batting average. In this industry, I would call it a black eye with a gut check and maybe a kick in the nuts. You, as my club-smith, should be on your knees begging for forgiveness and telling me everything will be alright by giving me a FULL refund and maybe 5 dozen golf balls (joke).

It's a fickle business and I get that. It's a service. But, I expect too see you once and only once to get the job done so I can go out and not worry about my 9 iron head flying off in my back swing and maybe killing someone. Call me cynical. Call me crazy. Call me worried. But, I'm not the one who is going to have a lawsuit hanging over my head for such preventable measures.

[BB28403]

Recently I asked about mailing our work to someone. But you pay postage and there is that risk they will lose your clubs either coming or going .

[Stanks]

> @BB28403 said:

> Recently I asked about mailing our work to someone. But you pay postage and there is that risk they will lose your clubs either coming or going .

 

So, take the risk of typical logistics of the shipping process? I've learned that, as long as the address is correct both coming and going, there is very little to worry about. I have sold and bought hundred of paintball markers and parts as well as golf clubs, equipment, balls, and parts throughout the past 15 years and have only one real snafu that I couldn't explain. That was FedEx sucks and I'll never use them again.

If this is an offer to have help on my clubs, please message me. Don't want to turn this into a B/S/T issue. Thank you, sir.

[BB28403]

> @Stanks said:

> > @BB28403 said:

> > Recently I asked about mailing our work to someone. But you pay postage and there is that risk they will lose your clubs either coming or going .

>

> So, take the risk of typical logistics of the shipping process? I've learned that, as long as the address is correct both coming and going, there is very little to worry about. I have sold and bought hundred of paintball markers and parts as well as golf clubs, equipment, balls, and parts throughout the past 15 years and have only one real snafu that I couldn't explain. That was FedEx sucks and I'll never use them again.

> If this is an offer to have help on my clubs, please message me. Don't want to turn this into a B/S/T issue. Thank you, sir.

 

No no, I was thinking about sending mine off but do not want to risk it. I foresee Mitchell bending equipment in my future to avoid these headaches. Distant future.

[Valtiel]

Golf is mentally hard enough without having the thought of clubheads flying off in the back of your mind. If you don't want to burn a bridge then I think you're on the right path in learning to do it yourself. I agree wholeheartedly with jll62 regarding the attention to detail issue. The same neglectfulness that goes into mismatched and improperly secured ferrules doesn't magically disappear when it comes to the important stuff, it goes into the cleaning, prep, and epoxy mixing/application and so on. I've never had a clubhead fly off in 27 years of playing. One flying off can be a fluke, two is a pattern.

[Solar Deity]

As above, golf is 90% mental as it is. Don't add to the process. Do them yourself. YouTube is your friend.

You will have a sense of pride and better understanding as well by crafting them yourself.

Nobody cares about your stuff as much as you do.

 

SD

[Stanks]

I am a "do it yourself" kind of guy. I enjoy knowing every aspect of the games or my current obsession. Maybe, I'll start down this path.

[FlyingLaw1]

Everyone has pretty much said it. I would ask for a refund and go elsewhere. One head flying off...Mistakes happen. Two? That's systemic.