Golf Shop Job

[xal951]

advice?

I just recently got hired to work at a newly opened golf store in our town. I have a big background in golf, ive played for ever, 1 handicap, been coached by top instructor kirk lucas, etc. Is there any advice you can give me for working at a golf store this summer, what are your expectations as a customer. What do you like to see when you first walk in as far as customer service etc. I want to do an excellent job and keep the customers coming back as well as provide them with my knowledge that will lead them to the right purchase wherever it may be. Thanks for you help.

[twgolf]

As with any sales job, success is all about building relationships and repor with your customers. If you can do this you can be sure that you will have repeat customers and new customers they will bring you. Just don't come off as a know it all and gently guide them into what they are looking for and what would fit them the best. Too many people working in the golf shops now seem to think they are experts and they know exactly what you should be playing and turn off their attention span with the customer when the customer does not like what they are saying. I worked in a golf shop for five years and I always used the old saying the customer is always right. Treat them like you want them there again and again. Once you do this they will come back again and again.

[DRGJR72]

I agree with the above poster.

 

Congrats on your job.

 

As a former pro, I would recommend just a few of things that worked for me during my career.

 

1. Treat everyone the same (can be challenging)

2. Go to work happy (makes work easier)

3. Be up to date on the technology aspect of equipment (makes it easier to answer questions)

4. Be nice (will go a long way)

5. Smile!!

6. Don't push product on people, let them ultimately decide, you are there to answer questions and guide the process.

 

Good luck and have fun.

 

Dan

[mr.beasley]

no matter how busy it gets...don't rush a sale... people will understand that they may have to wait a few minutes if they want superior service, and if they don't let them go elsewhere.

[cdesana]

Just be honest, grateful and helpful land you will be fine. Nothing turns me off like a know it all pushy sales person who is more interested in pushing me out the door with the wrong item.

[ers1029]

Pay equal attention to everyone! I am 16 and went into a Golf Smith with my 17 year old brother. I was looking for shoes and hoping to demo some clubs. I was putting around a little bit, waiting for one of the demo stations to open up. Once it did, I was standing around looking at the demo clubs hoping someone would offer to help me. 3 employees walked right by without even saying a word, they immediately attended to the older customers. They mustn't have thought I had the dough to make a purchase. Too bad I was locked and loaded with $500 of my own dollars. Of which they only got $75 for shoes.

 

Sorry for the rant, and I realize I could have asked for help, but I felt we were largely ignored because of our age. It turned into an experiment for me, seeing if anyone would offer assistance. I knew I'd be going back with my dad soon enough, so I wanted to see if any employee offered help.